Users cant log in

Jillian Ferrante

Hello, I created user names for my team, when they go to sign in, they get a message saying "Your account is not yet available in this OnDemand instance." Just the accounts that were created last week are impacts, we noticed on Monday 4/14 we had trouble logging in.

Dave Theodore [Coyote Creek Consulting]

Did you grant them access to the apps they need? If you look at the accounts, you'll see checkboxes below their names. You'll need to tick the boxes of the apps they are allowed to use (and you'll needa licence available for them. You should also check which groups allow "user" access to each tool and make sure the new users are in that group.