Undoing User DIrectory Migration

Question

Hello all, 
Unfortunately, last night I made a mistake and migrated 14 users from the internal directory group to LDAP. Because of this, these users are no longer able to access the resources they need in Jira/ can't login.

We are looking into a way to undo this process or to change specific users' user directories.

Any information is greatly appreciated on what we can do to rectify this issue.

Salvador Garcia · Answer

I'll definitely give this a shot. Does this method work 100% in terms of changing someone's user directory, or is this just something to try?

Only reason I ask this is considering we would have to restart Jira, it would cause a slight downtime.

Bruna Griebeler · Answer

Hi Salvador,

Does the problem persists by changing the order of the Directories on the *User Directories* panel?

If so, I believe that during the migration process, the directory id of these users were changed.

You might try changing it back to Internal. Basically:

Check for one of this users on cwd_user table and check its directory_id. Try chnaging it back to 1 (default for the Internal Directory).

Restart your Jira, and check if this user can login again.

Cheers