nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Configure "Email This Issue Plugin" mail handler/notifications

ashleyg

Hi,

I already have default JIRA incoming mail handler set for one of our JIRA projects.

No when any external user (not in our JIRA database) send mail to our mailbox (xyz@abc.com) then issue is created with reporter set to external user and when we comment on that issue (or any changes to that issue ) then no email notifications are sent to the reporter (since external user) and that is justified.

What we want is to achieve just this through "Email This Issue Plugin".

Do i also need to set one more mail handler under "Email This issue" or just setting notification will do.

Either way how this could be achieved, please let me know teh steps.

BR,

Ashely

Accepted answers

Tibor Hegyi [META-INF]

Hi Ashely,

Please see the tutorials we have in our documentation to setup an Email This Issue Mail Handler:

http://www.meta-inf.hu/wiki/display/PLUG/Setting+up+Customized+Notifications

http://www.meta-inf.hu/wiki/display/PLUG/Setting+up+an+Email+Help+Desk

Also to have a kind of autoreply to the sender, find details here: http://www.meta-inf.hu/wiki/display/PLUG/Mail+Handler+and+Auto-reply+emails

If you need further help, please let me know.

Regards.
Tibor

All comments

ashleyg

Hi Team, I'm really looking forward to get this implemented. However i don't see proper steps in the "Email this Issue" documentation or elsewhere which suggest how to achieve this functionality wherein we already have default incoming mail handler configured for our Jira project and all we need is to manage mail notifications to external users reporting those issues without actually creating those users in our Jira database. Since Email this Issue plugin somehow provides this functionality i just want to know how to configure that. We already have our mailbox address (xyz@abc.com) where external users will drop mails and issues will be created out of them, but how to configure all such stuffs in Email this issue plugin configuration. BR, Ashley

Tibor Hegyi [META-INF]

Hi Ashely,

Please see the tutorials we have in our documentation to setup an Email This Issue Mail Handler:

http://www.meta-inf.hu/wiki/display/PLUG/Setting+up+Customized+Notifications

http://www.meta-inf.hu/wiki/display/PLUG/Setting+up+an+Email+Help+Desk

Also to have a kind of autoreply to the sender, find details here: http://www.meta-inf.hu/wiki/display/PLUG/Mail+Handler+and+Auto-reply+emails

If you need further help, please let me know.

Regards.
Tibor

ashleyg

Thanks for the links. However my only problem that remains still is that whenever any unidentified user (doesn't have email address configured in Jira) comments on the issue, he is added as watcher thereby creating his account in Jira with username,name and email address all set to his email address. This is really consuming the licenses. Any solutions here would be greatly appreciated.

ashleyg

Could you please help me at the earliest. After implementing this, any mails coming to mailbox are getting created as issues in the project and for external users we have added a field called External user that automatically gets populated with the email address of the external user (someone not present in Jira. Any issue updates/comments/edit,etc triggers mails to these users (despite they being not presnt in Jira). Till here it works fine. But when these users reply back via comment , they automatically get created in Jira with username/name and email adddress all set to their email address. This is consuming the licenses on our Jira. Any help here would be greatly appreciated

Tibor Hegyi [META-INF]

Hi, I suppose the "'Create users" option is enabled in the mail handler in Incoming Mail. OPen this page, find the Mail Handler, click Edit next to it, open the second page in the dialog and check for this option. If ticked, JIRA API creates the users. If unticked, no users will be created. Tibor

ashleyg

Testtools2.PNGTestTools1.PNGTesttools3.PNG

Testtools3.PNG

TestTools1.PNG

Testtools2.PNG

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-administration

email-this-issue