JIRA issue status change: Endless hourglass, but not committed

Question

Hi, we have a problem with our workflow of JIRA Agile.

The status transition from "In Progress" to "Verify" does not work. If I press the button "Verify", I see the spinning hourglass, but nothing happens. If I load the issue again, it is still in status "In Progress".

What could be the reason for this?

What can we do to troubleshoot it?

Robin Höns · Answer

Thank you for the help – now we have just found the reason. The transition was referencing an input mask which was not present in the workflow. We removed that, and now it works fine!

Nic Brough -Adaptavist- · Answer

What validators and post-functions do you have on the "Verify" transition?

What does your log file say at the time you click the button?