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Where are "involved people" stored in Service Desk?

Bartek Zukowski

Is it some kind of system custom field? Does anyone know the name of that field?

Accepted answers

Jim AMCI email

Sounds like "Request Participants."

If you want to loop people in, add them as Request Participants. Oddly, the field is not present when you create a request, but you can go back and edit it to add them.

All comments

Jim AMCI email

Sounds like "Request Participants."

If you want to loop people in, add them as Request Participants. Oddly, the field is not present when you create a request, but you can go back and edit it to add them.

Bartek Zukowski

Thanks, that is exactly what I was asking.

And yeah, when you editing the issue in JIRA as an agent it is rather obvious. But there is nothing about it in documentation and when I tried to locate it from the customer portal point of view, there is no "involved people" custom field in the system wink

Nic Brough -Adaptavist-

It's not really a custom field - it's more of a property added by the Software application (doesn't really help you with an answer, but it's an explanation of why you don't see it as a field)