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Datetime customfield is 5 hrs off?

Eva8

While testing, I notice one of my customfield (datetime picker) is 5 hrs off. THe JIRA datetime is fine using EST, but for some reason when I pick the date, the time is like 5 hrs behind. Is there something that I can fix this? I def want to fix this before we go live.

Thanks in advance!

Accepted answers

All comments

Renjith Pillai

Not sure, does your system info show the right timezone? http://confluence.atlassian.com/display/JIRA044/Viewing+your+System+Information

Eva8

I did that before I post the question, the system time is in -500 EST, which is right. Every other fields, like updated/created are correct on the date/time it just the time picker field seems to be 5 hrs off

Ruchi Tandon

@ Eva

I would suggest you to check the following :

Timezone setting on the JIRA level(General Configuration) - I see that you already did that.
Timezone setting in your user profile
Timezone stiing of the server on which JIRA is running
Timezone set at the database level
Timezone set at the Java level

I hope this helps.

Eva8

done 1-4. Not sure what you mean by 5. I mean if anything, its strange for that picker to show wrong time when everythign else (created, updated...etc) shows the right time.

Thanks again!

Klaus Schussler

Same problem here. Why does this offset occur? Jira server with linux uses the utc with timezone amsterdam here. When using the datetime picker, a offset of +2 is added (UTC +1 and daylight saving, total of +2).

Andy Barksdale

I do Jira administration for a company based out of San Francisco, Ca. We have a similar problem in our production environment. I was able to resolve it in our dev/staging environment via the following method:

Modify the “Default user time zone” settings under Administration/General Configuration

TO Region (GMT Offset) Time Zone (GMT +00:00) GMT

This displays the correct time when creating a new issue. (assuming your application system time is accurate)

Then, you need to set your profile preferences to Region (GMT Offset) and Time Zone to reflect the time zone you reside in. SF = (GMT -08:00) GMT -8

Then, you have to go through each Date/Time field for your project, choose Configure, and Edit the Default Value to “Use the current time and date as the default” (check the box, Set to Default)

This auto-populates those fields with the correct time upon issue creation, and you still have the option to adjust it to a different time as well.

Zul NS [Atlassian]

You might encounter this https://jira.atlassian.com/browse/JRA-26693

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