From address change in jira notification

Question

Hi All,

When Jira sends an email based on someone updating a Jira entry, the “From” email address isn’t actually that person’s real email. It shows the person name and email address will be the address which we used while configuring SMTP mail server.

Can this be modified, so that the email, sent from Jira, will have the person’s real email address (Which is accached to their jira user profile) as the “From” address?

Thanks,

Vinutha

Jim Birch · Answer

This still requires a plugin.

The reply goes back to Jira.

Note that there's a big advantage in replying back to comments if you are interested in auditability/history because it keeps the issue dialogue with the issue rather than scattered around various mailboxes.   IIRC there is a plugin that will do some cleanup on incoming mail whitespace, etc.  My technique above strips the previous comment from the reply comment.  Personally, I would much rather have a junky record than none at all.

Melissa Thornton · Answer

Does this still require a plugin?  I do not want my users to reply back to the comments area because of the way it looks.

Tibor Hegyi [META-INF] · Answer

Hi, though the question is quite old, Email This Issue can easily do this. You can configure automated event notifications that will be sent with the user's email in From.

Tibor