JIRA synchronization is failing

Question

In Atlassian JIRA Project Management Software (v7.0.10#70120-sha1:37e3d7a)

Administration > User management > User Directories > The synchronization against our LDAP Server is failing after 20-21 seconds.

Please assist me in troubleshooting this issue so that JIRA will pick up our testers. They need access in order to be able to use JIRA for testing.

Thank you

Mary Grace Roge · Answer

Thank you Nicolas. I have a request in to them now.

Nicolas Bourdages · Answer

I had issues like that in the past. It was a combination of firewall and network issues.

I suggest you look at this issue with your network administrator