We would like to be able to create issues for our (existing, already signed up via the portal) Service Desk Customers. While we are transitioning to using Service Desk, we still get phone calls at times and would like to be able to create those issues for our customers.
I know that we can create issues in the JIRA Service Desk project, and that we can also even set the reporter to one of the Service Desk Customers, but there doesn't seem to be a way to make those issues appear in the "My Requests" list when that customer logs into their portal (even setting the reporter to be that customer does not do this).
Another use case here is migrating from our other existing issue tracking messages. For instance, we already have quite a few "issues" in Asana, but would like to be able to recreate those for our customers in Service Desk, and allow them to continue tracking progress on them via the portal.
