We have added additional fields to our Service Desk workflow. How do I get an issue to auto-transition back to the customer when a "public" comment is added to the ticket by the Service Desk Agent?
The transition is called "Contact customer" and it transitions a ticket from "In Progress" to "Waiting fro customer"
I have added the following properties to the transition:
sd.action.key sdInProgressToWFCustomer
jira.i18n.title sd.workflow.itsupport.v2.transition.contact.customer.title
jira.i18n.submit sd.workflow.itsupport.v2.transition.contact.customer.submit
The properties on the status's are as follows
In Progress:
sd.step.key sdInProgress
Waiting for Customer:
sd.step.key sdWFCustomer
