Error restoring data from 4.x into 6.x

Question

I have installed 6.x and after restoring the system from my old 4.x I get null pointer errors. I am new to JIRA. How do I start to locate my error? Th einstall is fine. Errors happen immediatly the restore process ends. I cannot access the 6.x install at all afterwards.

GregH · Answer

Ok, I have upgraded from 3.x to version "4.4 build 649" and everything works fine. Next i updated MySQL, Java etc and all is still ok.

However, any upgrade past this 5.x, 6.x fails and the browser is displaying a Null pointer exeption error.

I have no custom plugins but I get an error in the log;

2013-06-20 15:28:15,280 localhost-startStop-1 INFO [atlassian.plugin.manager.DefaultPluginManager] Initialising the plugin system

2013-06-20 15:28:16,827 localhost-startStop-1 ERROR [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event 'com.atlassian.plugin.event.events.PluginFrameworkStartingEvent@16d36a5' from the invoker 'SingleParameterMethodListenerInvoker{method=public void com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.onStart(com.atlassian.plugin.event.events.PluginFrameworkStartingEvent), listener=com.atlassian.jira.plugin.JiraOsgiContainerManager@1ba994b}'

and this appears to be where the failure starts.

Any help is much appreciated.

AlaA · Answer

Hello Greg,

After upgrading the other software tool that you have such as MySQL, etc.. Please note that if you are planning to upgrade your JIRA instance from a version prior to 4.4.5 into JIRA 6.0, then you need to upgrade your JIRA instance into 4.4.5 first, before upgrading it to the latest JIRA version.

I hope that helps.

GregH · Answer

I have found some supporting software that needs to be upgraded, MySQL upgrade needs Window WIC and .NET for example. Ill close this for now until I have all things up to date.