nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Chinese characters from Outlook render incorrectly

Dan Klisiewicz

Hi!

I am trying to create an issue with chinese characters via a mail handler. When I send the email via gmail, all characters render correctly. If I send from Outlook 2013, I get spotty incorrect characters that look like this:

市科�W

Any help would be appreciated!

Thanks

Accepted answers

Volodymyr Krupach @BrizoIT

Please make sure that you send emails in UTF-8: http://smallbusiness.chron.com/setting-outlook-use-utf8-32242.html

All comments

Volodymyr Krupach @BrizoIT

Please make sure that you send emails in UTF-8: http://smallbusiness.chron.com/setting-outlook-use-utf8-32242.html

Dan Klisiewicz

Thanks for your reply on this. I should have mentioned that I monitored the incoming mail server to see if characters were rendering correctly when received, before they were pulled by Jira. The email showed no issues. I also tried what you suggested and I am still seeing the same problem.

Volodymyr Krupach @BrizoIT

Send the same test email from gmail and outlook to yourself and then compare headers: https://support.office.com/en-us/article/View-e-mail-message-headers-CD039382-DC6E-4264-AC74-C048563D212C or https://support.google.com/mail/answer/29436?hl=en.

Dan Klisiewicz

By comparing the headers, I was able to find a difference in the content type. After a little bit of research I found that enabling Rich Text formatting in outlook fixes the issue. Thanks for your help

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-administration

jira-core