JIRA Webhook is not sending request on HTTPS web service

Question

HI ,

I have created a web service and hosted on IIS on port 443 .

I have configured webservice on JIRA Webhook URL with method name to get updated issue information.

But when i am trying to get data from Webhook while changing the issue , i am not able to get it on HTTPS .

I am able to get the data when i am hosting the webservice on port 80 (HTTP).

Please help me to resolve the issue .

abhishek Pandey2 · Answer

i have verified that the webhook target certificate is in the java tomcat keystore of Jira. But its Self Certificate .

Can JIRA Webhook use Self Certificate or we will have to buy Signed Certificate ?

Mahima Kapoor · Answer

Abhishek : We are using SelfSigned Certificate . Can we use SelfSigned certificate for HTTPS Webhook?

Jonas Andersson · Answer

Check your logs, but by the sound of it you have a SSL certificate error/mismatch. Verify that you have the webhook target certificate in the java tomcat keystore of Jira. If i am wrong, please show us parts of the catalina.out where you see the connection being established, this might tell you a lot more about what is going wrong.