I was wondering how to create users to which issues can be assigned, but who do not count in the license numbers. We have e.g. 5 "team users" to which issues are assigned but these users do not do anything themselves (no one logs in as one).
You can not. For a user to be assignable it needs to be active, and this will make it count against your max amount of users.
Ok, but how does it work when you have e.g. a support portal where people can create an account? Because I cannot imagine that companies have infinite licenses for all their (potential) customers?
I would assume they do have a license that covers all users. The 5 user tier is meant for tiny startups. I would assume every large enterprise that uses jira (most likely Jira Service Desk) for their customers are on a >1000 user license.
Also, if your organization grows, you can simply change the license to reflect this growth.
Well, actually, JIRA Service Desk is a bit different - you can have unlimited numbers of "customers", but you don't assign issues to them so they don't need a full JIRA account - the Service Desk handles the current "ownership" of an issue. If you don't have Service Desk, then you need an account with a licence to be assignable.
It's a bit ugly, but you could allow "unassigned" and use another field to point at a dummy user (you'd need to beat it into... sorry, "educate" your users that unassigned = with a dummy user though, and think about emails if you need them to go out to the dummies)
It looks like you're new here. Sign in or register to get started.
