Status Invalid commercial license with a user mismatch error

Question

Trying to add our new license (issued today) to confluence generates an error. The plugin seems to install just fine, but the config screen shows this after I install the license.

The license you submitted has an error. Your license has been updated. See below for more information.

License Details

Plugin Key biz.artemissoftware.confluence.multiexcerpt.MultiExcerptMacro

Maximum Number of Users 100

Creation Date April 05, 2012

Description Multi Excerpt Plugin for Confluence 100 Users: Commercial License

Server Id $license.get().serverId

Support Entitlement Number

Earth Warren · Answer

I had to remove and re-install the plugin as suggested. Thanks.

hsuhailah · Answer

Try to re-apply the plugin license again through the Plugin Manager > Manage Add-Ons and see if that helps. Ensure that the number of users for the plugin matches the number of Confluence users too.

If problem persists check this documentation (check on the symptoms) and see if it applies to your problem