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The license could not be verified: This license supports 500 users but the Atlassian license allows 10000

Dan Hellings

Our users cannot view any data within the Scaffolding macros as an error is displayed. The error advises "The license could not be verified: This license supports 500 users but the Atlassian license allows 10000".

I have checked the Scaffolding settings but in the license screen it advises "The following error(s) occurred: This license supports 500 users but the Atlassian license allows 10000.".

Other plugins are fine, it just seems the scaffolding macro is affected.

We have Confluence Server (500 users). We have the scaffolding plugin (500 users). We have recently installed JIRA which currently has an evaluation license (up to 10,000). However i dont believe this should have an impact on Confluence Plugins.

This issue means our users are unable to see key confluence data.

Please could someone help as this is causing us a huge amount of issues.

Accepted answers

All comments

Steve Gerstner [bridgingIT]

You should contact the support at service rocket at http://company.servicerocket.com/contact/

Regards

Steve

Davin Studer

You have a license mismatch. All you plugins need to have the same licensing as you base Confluence install.

Dan Hellings

Thanks for your reply. I have already raised the issue with ServiceRocket.

Dan Hellings

I have looked around and it might be due to another plugin. Although we have purchased the correct license for each plugin, when we view one of them in the Manage Add Ons section of Confluence the license details show up differently. I have contacted Atlassian to see if the license key they provided was incorrect. I am waiting on a response

Steve Gerstner [bridgingIT]

Hi Dan,

you can test it, by disabling this plugin, or go to plugin save mode and only enable scaffolding. If it's working with only scaffolding enabled, it's a plugin. Than you can enable your plugins one by one and after each plugin do a check if everything works.

Regards

Steve

Dan Hellings

Thanks Steve. The plugin in question works as expected, it seems that it's only had a knock on affect to the Scaffolding plugin. There is Atlassian Page detailing this issue and a fix and temporary workaround. I will generate an evaluation license for this other plugin and see if this then resolves the Scaffolding display issue. I will let you know how i get on. Thanks again

Dan Hellings

This issue was caused by an incorrect license file being provided by ServiceRocket.

Emmanuel Bar

Hi there,

I meet the same issue when working with scaffolding and reporting plugins. I was migrating an instance from one server to another, and since then, the licence message came to me on the new server though it worked fine on the old one.

I tried to uninstall/reinstall, import backup file. But unsuccessfull.

Did you get any answer from Atlassian ? can you send me the issue link you raised ?

Thanks

Regards,

Manu

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