nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I prevent users from accessing "Detail View" in issue navigator

Chuck Vanderwist

In JIRA 6, an option was implemented to display your issues in the standard "List" view, or the new "Detail" view.

We experience lots of problems with Detail View:

* Cannot edit all fields

* Add-on custom fields with custom HTML/java don't display correctly

* Very limited screen real-estate

* Dropdown lists within the detail view cause unwanted scrolling of the browser

Detail view causes a lot of support tickets for my team due to these issues.

I realize the value of Detail view to some users, but for our users it is a nuisance.

I want to DISABLE this option completey. How can I do this?

If I can't DISABLE list view, I want to force List View each time any user opens the issue navigator.

Accepted answers

Nic Brough -Adaptavist-

You can't, without hacking the core code in Jira.

I can't see how this is causing support issues for you, it's a simple matter of telling your users where to click to swap between views (and frankly, detail view is often useful to many users and turning it off would be a downgrade). People who have used Jira elsewhere, or bother to read the documentation will find it confusing and frustrating if you disable it or even force them to use list view.

All comments

Nic Brough -Adaptavist-

You can't, without hacking the core code in Jira.

Chuck Vanderwist

No acceptable answers yet. Its not a problem according to everyone, but it is a problem for me.

Nic Brough -Adaptavist-

The answer I've given is probably all you're going to get. There is no option to turn it off without hacking core code, and it would be a significant downgrade and cause you lots of issues when upgrading, as well as people asking where it's gone when they need it.

You've listed a set of problems with the view that you probably should be fixing yourself (e.g. custom fields with html - correct the html so they work, or remove it)

Roger Jacques

It's maddening to constantly have to switch back to List View. It's almost as if the default is reset by the last user to visit the issue screen. Every single time I log in I get the detail view, and have to switch back to list view. It's an utterly maddening user experience.

Roger Jacques

I only ever set it to list. About half the time I find it on detail, and I never put it there.

Valerie Boudrea

There are a million complaints about Detail View on here. It's a pain. Just take me to the full issue view without the extra hop through Detail View.

Nic Brough -Adaptavist-

Most of us find it useful. But I suspect everyone wants JIRA to remember whether we were using list or detail view (so if your users never use it, it'll remember list view for them) and that's what rjakes' issue has been raised for - it's not persisting for a lot of people.

Valerie Boudrea

I finally understand that our complaint is different. Ours isn't about seeing a list or details at the start of a session. It's about being on a Kanban board, clicking on an issue, and having the narrow, right side of the screen, view of the ticket come up instead of the full view of the ticket, every time. How do we get that to stop? We don't use that little issue view; we have to click through it every time. Very annoying. Is there a way to not have to pass through that to get to the full ticket?

Nic Brough -Adaptavist-

Ahm I see, it's the details on the boards for you. Again, most people like that view, and the complaints you see about it are about it not being customisable enough, not about the idea.

If you want the full view, you can use right-click -> open in new window on the issue key on the card. I'd be tempted to say that the link should take you to the full view (and clicking on the rest of the card should still give you the detail view), but the problem is that takes the user out of the board, which defeats the point of having working boards.

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