I've got a feeling this is going to require tweaking a workflow, but... We have a project where a dfined group of users have limited roles. We want that group to be able to: * Create an issue * Reopen a Resolved issue * Close an issue But, we don't want them to be able to Reopen a Closed issue. I don't see anything in the Permission Scheme that appears to support this. Any help would be appreciated. Thanks.

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Allow Reopen, but not on a Closed issue - Possible

Dave_Harrington

I've got a feeling this is going to require tweaking a workflow, but... We have a project where a dfined group of users have limited roles.

We want that group to be able to:

Create an issue
Reopen a Resolved issue
Close an issue

But, we don't want them to be able to Reopen a Closed issue.

I don't see anything in the Permission Scheme that appears to support this. Any help would be appreciated. Thanks.

Accepted answers

John Pfotzer_vtmvsq

You might want to make a change in the workflow, in a post function that only a certain group has authority to reopen a closed issue.

All comments

John Pfotzer_vtmvsq

You might want to make a change in the workflow, in a post function that only a certain group has authority to reopen a closed issue.

Nic Brough -Adaptavist-

Yes, it's the workflow. You need one that has transitions:

Resolved -> Closed
Resolved -> Reopened (or open, or whatever)
Resolved (and others?) -> Closed

Note the lack of "Closed -> Reopened"

Check through the "conditions" on each transition too, to make sure they work for your permissions.

Dave_Harrington

This worked - although, I did need to create a new transition (called it ReOpen Closed) with a condition that allowed all "regular" users - those that are not a member of the restricted project role.

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