Duplicate field values in the "Resolution" field in the Issue Navigator

Question

Hello,

There are 2 Unresolved values under the Resolution field within the Issue navigator, however, only one is mentioned within the View Resolutions Screen.

Both the Unresolved values give similar search results (3200 Jira tickets each) for All Projects. How do I correct it?

Please find attached the screenshots of the same.

Regards,

Rahul Savaikar

Rahul Savaikar · Answer

Hello Jamie,

1. What is the possibility that can happen if I remove the currently added "Unresolved" value from the "Resolutions"? I am asking because there are almost 3000 Jira ticket associated to this value. Do they automatically get transferred to the null value?

2. Will I be able to see the "Unresolved" value within the "Resolution" drop-down while closing a Jira ticket?

Regards,

Rahul Savaikar

JamieA · Answer

One is the null value, which is displayed as Unresolved. One is an actual resolution called Unresolved.

Go to admin -> resolutions, and delete the "Unresolved" one.

If I understood you right...

Rahul Savaikar · Answer

Hello Nitram,

There is only one "Unresolved" value mentioned in the "View Resolution" screen (the screen where we can add/remove resolution values). If I delete that too, there will be no "Unresolved" option to select within the Resolution field.

The issue is when I open the Issue Navigator, I see 2 "Unresolved" values within the "Resolution" field.

Regards,

Rahul Savaikar