Adding Listeners gives Class Path Class Error

Question

Hello Team,

There is requirement to add a listener in jira.

When Commented on an issue the Status of the issue should be changed from one status to other.I tried adding the Listener, where it worked in the Test Environment.

Class Path Used here is

com.atlassian.jira.toolkit.listener.AutoTransitionListener

But same Listener does not work on the Prod Environment.

It displays the Following Error.

Class [com.atlassian.jira.toolkit.listener.AutoTransitionListener] was not found. Ensure that you have typed it correctly and it is in the classpath.

A quick Help Would be greatly Appreciated.

Thanks,

Yogashree.M

Kaushik Veluru · Answer

@Yogashree what was the solution for this? I have the same problem.

Nic Brough -Adaptavist- · Answer

Have you installed the JIRA Toolkit add-on in production?  (The main question I'm reaching for here is "what are the differences between Test and Prod - but the most likely explanation is that you're missing the Toolkit on Prod)