nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why does @mention not auto populate after 3 characters?

Kevin Dalton

Accepted answers

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Andrew Wolpers

Kevin, what version are you on?

Kevin Dalton

JIRA 6.2.4

Thomas Heidenreich

Probably because the user trying this does not have the "Browse Users" permission.

Kevin Dalton

All users have Browse User permission.

Thomas Heidenreich

Are we talking about a custom text field? In any case: the Wiki Style Renderer (https://confluence.atlassian.com/display/JIRA/Configuring+Renderers) must be active on the field for the autocomplete to work. Can you check that?

Kevin Dalton

Standard comment, just typing @ABC will not render any names even though we have many associates with those 3 letters

Andrew Wolpers

Where are your users being managed? Internal, Crowd or external LDAP? I know there have been issues with things like OpenLDAP and other sorts if not funneled through Crowd. If entered directly into JIRA as a directory it can have issues with timeouts and syncing.

Kevin Dalton

All users are pulled in through LDAP

Andrew Wolpers

What kind of LDAP?

Matt Hass

Our instance uses Microsoft Active Directory (Read Only, with Local Groups)

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