Jira user management - inactive user LDAP

Question

Hello, 
I have a JIRA instance and like user directory I use LDAP server. Every things work fine (new user is logged in and classified in to the right group (jira-core-user)). But after he log out, the user change status to inactive user and he can't be mark as an Assignee. Can I some how disable the inactive mode? Thank you.

Raynard Rhodes · Answer

I noticed that inactive users are typically disabled in AD. If he's not active in Jira but active in AD, you may want to remove the object from Jira and re synchronize

Gianni Pucciani_6zzbf6 · Answer

Any news on this? I am facing the same issue. A system user retrieved from LDAP as inactive, but I want to be able to assign issue to this user to that a shared mailbox is used to notify users.

Jan Uhlik · Answer

There is no checkbox in Inactive User profile. This checkbox is only show when it's local user account.