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Adding Special Messages in JIRA

Brian Cook

We're looking to add some functionality to our system that allows us to display a string or an extra field for misc. information when selecting a certain priority level.

An example of this is when a ticket is designated as Critical, a new field or informative area displays describing the nature of that ticket (if its Critical, it could possibly mean anything and we'd like to add further description to that priority level).

I did find some documentation that does support this functionality, but we'd like to have that feature specifically for priority levels without having to add in more fields to our Jira installation.

Please let us know if this is possible or if there's any documentation that describes extending descriptions for priority levels.

Accepted answers

Randall Robertson

If you are comfortable with customizing through Javascript, take a look at this post and the link it refers to: https://answers.atlassian.com/questions/40185/how-i-can-hide-a-datepicker-field-according-to-another-field-value

The link it refers to is more generic than this particular instance so it may be more useful.

An additional Answer to look at:

https://answers.atlassian.com/questions/10896/hi-how-can-i-make-a-custom-field-invisible

All comments

Zul NS [Atlassian]

You mean you wanted to have extra information being included/explained/choosed by a user that select a particular priority level, but you do not want to create additional custom field to store the extra information?

Randall Robertson

Your example sounds like you want some on-screen information about what Critical means. Is that right? If so, does hovering over the Critical field and reading the tooltip accomplish that need? Or do you need to have the text on the screen all the time for Critical issues?

Brian Cook

Randall: Hovering won't work. I want the "label" to be displayed ONLY in the event that a critical issue is displayed. In summary, if someone selects Critical as the priority, I want to display a phone number that they can call to escalate if necessary, but that's ONLY if Critical is selected.

Brian Cook

Zulfadli: If there is a "label" that we can add, that works. The label would only need to be displayed if Critical is selected.

Randall Robertson

The link it refers to is more generic than this particular instance so it may be more useful.

An additional Answer to look at:

https://answers.atlassian.com/questions/10896/hi-how-can-i-make-a-custom-field-invisible

Brian Cook

Thank you for your help.

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