An example would be:
More than one issue of "My Internet is down" applies a comment of: "This issue is currently being worked on."
Automation in JSD 2.4/2.5 could handle it - but in a bit 'manual' way, as you cannot point out automatic search of repetitive things. So you will be able only to set predefined rules once you see that certain tickets are flooding your JSD.
It looks like you're new here. Sign in or register to get started.
