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multiple service desk projects - 1 homepage

Mathieu TRUCHOT

hi,

We would like to use JIRA service desk for IT and facilities ticketing. It will be 2 differents projects, with differents users and workflows.

We would like to centralize these 2 projects in one signle homepage for the users, where they would chose one of the 2 portals.

What is the best way to do it ?

Many thanks in advance,

Accepted answers

Tim Eddelbüttel

A second service desk must not be related to IT Services so a second second service desk is possible.

It looks like JIRA Service Desk 2.0 will bring this feature: https://confluence.atlassian.com/display/AOD/2014/09/05/Upcoming+Atlassian+OnDemand+upgrade+for+week+starting+on+8+September+2014#UpcomingAtlassianOnDemandupgradeforweekstartingon8September2014-JIRAServiceDesk2.0-OD-05

All comments

Simon Kegel //SEIBERT/MEDIA

Hey there,

if you mean JIRA instance with homepage there is no real deal about that.
Set up 2 projects, define a service desk for each and configure the schemes, permissons and so on.
Hope I got your question on the right way.

Greets
Simon

Mathieu TRUCHOT

hi,

Not sur I was clear... how to give to end user one single customer portal for 2 differents JIRA Service desk projects ?

best regards,

Mat

Simon Kegel //SEIBERT/MEDIA

Hey Mathieu,

I don't get your problem right away
You set up 2 Projects and 1 ServiceDesk for each.
Now you manage over permissions which end user can access on them.

So you have one portal (instance of JIRA) and 2 projects with 1 specific service desk.
And you manage the end users over the permissions / permissionscheme.

Or do you mean the service desk over view for JIRA external users?

Greets
Simon

Tim Eddelbüttel

A second service desk must not be related to IT Services so a second second service desk is possible.

Mathieu TRUCHOT

Thanks Tim !!

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