nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why my customer is not able to view customer portal?

kong hongyi

Why my customer cannot search the solution but admin and collaborator is able to search the solution
Below is the sample of how the customer search and how the collaborator search

This is the sample how customer search

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This is the sample how to collaborator search

JIRA.JPG

Even my customer has permission in knowledge base

Capture.JPG

Any one can help me to answer?

Capture.JPG

JIRA.JPG

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Accepted answers

Peter Van de Voorde

Does your customer have access to the Knowledge Base In Confluence? (AKA: is is searchable and viewable anonymously ?)

Best Regards,

Peter

All comments

Peter Van de Voorde

Does your customer have access to the Knowledge Base In Confluence? (AKA: is is searchable and viewable anonymously ?)

Best Regards,

Peter

kong hongyi

Yes, they are able to view

Peter Van de Voorde

Please take a look at the Warning on your permission page for the Confluence Space: you need to grant the global Use Confluence permission to allow anonymous access to Confluence. Cheers, Peter

kong hongyi

But I set Anonymous access is allow to view, so how can i solve it? like set it become searchable or viewable