How to link a Service Desk to a Confluence Space

Oscar Ruiz Pisani

I tried to link on the settings tab -> KNOWLEDGE BASE -> Confluence KB -> Configure a Confluence knowledge base -> Link to a knowledge base and then I got this error:

• We do not support the currently configured application link.

What could be the reason?

   Thanks

David Di Blasio_f9zfaa

Hi Oscar,
Based on the message you're receiving I suspect you might not have 2 legged oauth enabled in JIRA. Check through the following portion of our article on linking ServiceDesk and Confluence as a reference

https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base#Providingself-helpresourcesforyourcustomerswithaknowledgebase-Troubleshootingissueswith2-LeggedOAuth

 

Cheers!

David Di Blasio | Atlassian Support