How Email contents are mapped to the issue fields- what should be the email format

mnpiad

Hello,

I configured the mail hadler and it works fine i am able to create new issues via email but how do i map the fields what should be the format of the email so the values are written to the correct field

example In the email i need

Summary value should be mapped to Summay field

Type value----> to be mapped to the issue type field

State value---> should be mapped to State field

Functional area value --->should be mapped to Functional area

I did not find any documentation on email formats any one can point me to one if its available ?

Also how do i modify an existing issue via email ? what should be the email format and subject line

In Clearquest mail the email has to be written in certain format so the fields values are written to the correct fields

Nic Brough -Adaptavist-

You have not said what email handler you are using.

The default handlers are quite simple - they populate summary from subject, description from the body, and they make some assumptions about reporter, assignee and issue type. That's it, they don't do any more. Your field mappings need something more advanced, so we need to know what handler you might be using before we run off in the wrong direction...