do not send "account created" email on "automated account creation" ?

Question

hi all

just wondering if it's possible to not send the automated email on new user creation when Jira is setup to automatically create accounts when checking a support email address ?

Why would I not want this to happen ?

As with most generic support email accounts, a lot of email going to the support address is not a real support request, it might be an email sent to the support address about a domain name update, product registration etc...

we would not want an account created in these cases.

any suggestions ?

ipguy · Answer

Thanks for the reply Andy

I guess what I'm really after is an account moderation feature

unknown · Answer

Just to make the point. Creating a user doesn't necessarily mean consuming a license seat.  If you have smaller numbers, autoCreated users (in JEMH anyway) are able to just join say 'non-jira-users' that do not count.  They can't login to JIRA though.

unknown · Answer

The problem you have is how to describe those emails such that a system could apply that logic.  If you are an internal support group, and the vast majority of your 'tickets' come from a specific domain, you could use JEMH in a couple of ways to help.

JEMH has user creation whitelisting:

createUsersIDFromEmailDomainWhitelist=.*@myco.nz,.*@yourco.net

as well as user blacklisting:

createUsersIDFromEmailBlacklist=sales@badco.com

JEMH can also be 'plugged in' through ;alternate' ID Providers, which is a way for customizable logic to derive a userID from an email.  The LDAP implementation is used to locate a userId from Active Directory from a range of possible domain email accounts.  You could potenitally plugin something there.

If you have requirents that exceed this capability, you'd be looking at new features.