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Is there a way to track which customer uses which component and/or software version?

Christian Reite1

Hello!

To streamline our software deployment, we are looking for a tool which can keep track which customer uses which software component (= project in JIRA) in which version.

If we release a new version of a product or improve it anyway (bugfixes, etc.), we want to know who needs to be notified.

Are there any facilites built into JIRA to achieve this or is there a plugin or recommendable product which can handle this requirement?

Best Regards,

christian

Accepted answers

Renjith Pillai

To extend what Jobin said, since Jira doesn't have a email notification mechanism when a release is done, we used to also create an issue within the project whenever there is a new release. The issue type was called 'Release' and every version will have one issue of that type. The workflow of that issue type has the 'Release' transistion which also generates a custom event which is mapped in the Notification Scheme to inform all members of the customers Project role.

We also used this tracking the build/production system to denote the stage at which the particular release is under (like build, smoke tests, integratoin tests, system tests, and then release)

All comments

Jobin Kuruvilla [Adaptavist]

You can't really know who is 'actually' using it but what you can do is to inform all the people in a purticular role in a project. You can do this from JIRA itself from Administration > Mail > Send Email

Renjith Pillai

We also used this tracking the build/production system to denote the stage at which the particular release is under (like build, smoke tests, integratoin tests, system tests, and then release)

Christian Reite1

Hello Jobin!

Thanks for your suggestion. But in this case I would need a user license for each "customer"? Is this right? Since we are a very small project, this wouldn't fit in our budget.

Thanks,

Christian

Jobin Kuruvilla [Adaptavist]

Yup. Have a look at 'Email This Issue' plugin. It can send mails to non-JIRA users.

Christian Reite1

Hmm. This is not really what we wanted to do.

Our Problem is, that we have quite a lot reports which rely on the methods of our business logic. From time to time it can be, that our methods or semantic of the businesslogic changes. In turn we have to modify the reports and thereafter we have to redistribute those reports to our customers. Nearby each customer uses a different subset of reports. This makes the distribution of updated reports not too easy.

What we wanted is to add a customer id or customer name to a specific component of a project, and then run a query which customer uses which component.

Vasyl Boroviak1

I am looking for the same tracking thing, whereas I do not need to send emails. All we need is to know what client uses which of our products and its version.

Renjith Pillai

Why is that related to JIRA? Use Google Analytics and send your data there. That will be the easiest and will give you more demographic data.

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