can't access jira

Question

Hello,

I installed JIRA free trial yesterday, I want to access today, I get the message "the webpage is unavailable" I want to know, is all what I have to do is to select "Access jira" to have it run, or do I have to do something else? is it an error? or is it my mistake?

P.S. the URL in the chrome browser is "http://localhost:8080/"

P.S.S. if I run "start JIRA service" the "access jira" i get the following error:

JIRA Startup Failed

Cannot change ComponentManager status from NOT_STARTED to PLUGINSYSTEM_STARTED*

Regards,

Essra,

Ismael Olusula Jimoh · Answer

Just adding in on to this issue. Posting snippets of code from where you see JIRA failed does not always show the clearest picture. If JIRA failed to start, my advise would be look at the first error from when JIRA started. * Open your atlassian-jira.log * Search for JIRA starting * Find the latest appearance of the above string. * Start looking through for the first time JIRA throws an error and note that error as it more often than not turns out to be the cause of the problem. For example JIRA could have thrown: 2016-06-02 10:03:00,936 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked. com.atlassian.plugin.osgi.container.OsgiContainerException: Unable to clean the cache directory: C:\Program Files\Atlassian\Application Data\JIRA\plugins\.osgi-plugins\felix at com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.validate(DefaultOsgiPersistentCache.java:81) at com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.(DefaultOsgiPersistentCache.java:38) at com.atlassian.jira.plugin.PluginPath$JiraHomeAdapter.(PluginPath.java:126) at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source) ... 1 filtered at java.lang.reflect.Constructor.newInstance(Unknown Source) at org.picocontainer.injectors.AbstractInjector.newInstance(AbstractInjector.java:145) Try providing full snippets from this error then or provide the atlassian-jira.log file itself.

Nic Brough -Adaptavist- · Answer

Ok, it can't start up fully for some reason.  Try working your way through

https://confluence.atlassian.com/display/JIRAKB/Troubleshooting+JIRA+Startup+Failed+Error

essramasoud · Answer

I have this in the log file
2014-11-11 12:38:02,211 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger]
*********************************************************************************
JIRA 6.3.9 build: 6339 started. You can now access JIRA through your web browser.
*********************************************************************************
2014-11-11 12:38:02,355 localhost-startStop-1 FATAL [atlassian.jira.upgrade.UpgradeLauncher] Skipping, JIRA is locked.
2014-11-11 12:38:02,357 localhost-startStop-1 INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA startup checklist failed.
2014-11-11 12:38:03,426 localhost-startStop-1 ERROR [jira.web.dispatcher.JiraWebworkActionDispatcher]
******************************************
JIRA startup failed, JIRA has been locked.
******************************************
2014-11-11 12:40:44,726 Modification Check:thread-1 INFO [atlassian.jira.startup.JiraStartupLogger]
___ Modifications ___________________________
Modified Files : hash-registry.properties, jira-application.properties
Removed Files : None

what shall I do?