Jira Issues should only be crossed out when they are closed is this possible?

Question

Hi,

normally its like that:

"Note that once an issue has been resolved (that is, the issue's Resolution field is not empty), textual references to that issue will show the key in strikethrough text.“

but we would like to have it crossed out only when it is closed.

Is there any possibility to change that?

Nic Brough -Adaptavist- · Answer

Not without amending core code.  The crossing out is (as you found in the docs), completely based on Resolution.  This does make some sense given the structure of Jira actually - I've got quite a few workflows that don't have "closed" at all, and there's a long conversation to be had about it.  Driving it off Resolution is not really a good design - it should be driven by a flag on status saying "consider this status resolved", but even that isn't ideal.

To do it without code, you need to amend your workflows so that the resolution only gets set when moving into "closed" status.

Thomas Wendel · Answer

Hi Karl,

You could use a post function in the workflow that automatically sets a resolution when an issue transitioned to the state closed. This solution works quite well for us.

The page Configuring Workflow explains how this is done. The post function you want to use is Update Issue Field.

Cheers,

Thomas