is it possible to ignore the in-reply-to header when creating an issue from email

adam_p_wells

Some customers send the same email to multiple Jira email inboxes, and CC themselves.

The issues created have the same email id associated with them.

Customers then do a "reply to all" on the email they originally cc'd to themselves.

Because the create-or-comment handler looks at the in-reply-to internet header of the email, the comment gets attached appraently randomly to either of the issues. this is a problem when an old closed issue gets the new comments...

Is it possible to configure jira to ignore the in-reply-to header when deciding to create an issue or comment an existing issue?

I realise that this is essentially the customer's fault, but they are a large wholesaler in our industry, and getting them to change their processes may be difficult.

unknown

Heh, I can see the fun that would cause. By default, no. And the problem is how to determine if an email to one JIRA inbox should be processed and the same email to another inbox shoudl NOT. Potential solutions are all custom and not in JIRA.

Given question is still open, an update; JEMH now allows disablement of the default (JIRA 5.2.3+) Mail Threading if required.