Jira integration problem in Stash

Question

I've installed Stash 3.2 (licensed), and linked it to an onDemand Jira instance. everything seems to work fine, except when I click the 'Issues' column in 'Commits' for some repo, the following error is shown:

Connection lost with company.atlassian.netJIRA

This is the start of the stacktrace from atlassian-stash.log:

2014-08-17 15:05:34,625 WARN  [http-bio-7990-exec-8] systemadmin @14IQC8Tx905x47x0 1smj980 77.77.245.202,127.0.0.1 "GET /rest/jira-integration/latest/issues HTTP/1.0" c.a.i.i.jira.DefaultJiraService Problem communicating with JIRA
org.codehaus.jackson.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')
 at [Source: java.io.StringReader@17e86519; line: 1, column: 2]
	at org.codehaus.jackson.JsonParser._constructError(JsonParser.java:1432) ~[atlassian-rest-module-2.9.7_1406632802000.jar:1.9.13]

2LO auth is enabled in Jira, the server running Stash has NTP installed and enabled.

Thanks

ThiagoBomfim · Accepted Answer

Hi Dario,

Could you please try completely removing and recreating the AppLinks?

Recreating the AppLinks with its default configuration is what you need to get the integration up and running. In our experience this should solve the issue. See STASH-4254 for a reference.

If you can't work around that, could you please raise a support issue with us on https://support.atlassian.com?

This way we can have a look at your logs.

Thank you!

Best regards,

Thiago Bomfim

Atlassian Support - Stash