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how to delete a user

Mary Cook

I am having troubles deleting a user account (former employee) as this user has edited some pages. Despite editing those pages, the system still tells me I can't because she has edited pages within our spaces. Is there a way to globally "scrub" this? Must I delete a user to free up a license for a new employee?

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Shawn C

Hello Mary,

Unfortunately if a User has created or modified content, they cannot be deleted. Instead, you would need to de-activate the user to free up their license:

To deactivate a user:
Go to > User management
On the Users screen, select the user you want to deactivate to open the user details
On the user details screens, select Deactivate

-shawn

Sam Caldwell [A

Mary, Shawn is correct.

Mary Cook

Thanks Shawn! This addresses both of my questions. Mary

Mary Cook

Thanks Sam!

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