I have downloaded the latest version of Confluence and installed it on my computer running Windows 7. After I have been given an evaluation license and enterred it during the setup, I get the following message:
System Error
A system error has occurred — our apologies!
For immediate troubleshooting, consult our knowledge base for a solution.
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I have tried multiple times, but always with the same result. Any help would be hugely appreciated
What does the log file say?
Hi Tim,
as the error message says, it would be very helpful, if you would give us more information about your problem. Are there any error messages in the logfiles ?
Cheers
Thomas
Well, we want you to read it first, there's a good chance it'll tell you exactly what the error is.
There's no way of knowing exactly where it'll be, it depends on your installation and OS, but look for a "logs" directory as the most likely place, and something like atlassian-confluence.log. It should be pretty obvious. If you still have no luck, look for something called "catalina.out" - that's the server log (as opposed to the application that the server is running), which is longer, but should still contain the errors.
Sorry, which log file do you need me to upload?
if you don't find them, look here: https://confluence.atlassian.com/display/DOC/Working+with+Confluence+Logs#WorkingwithConfluenceLogs-FindingtheConfluenceLogFiles
Actually this error is related to this bug report:
* https://jira.atlassian.com/browse/CONF-21385
According to this bug is fixed in Confluence 3.5.9
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