Using the autotransition listener with many workflows

Question

I've added the auto transition listener in order to reopen an issue if someone sends in an email relating to that issue after it's been closed.

The problem is that we use many different workflows, so the action ID varies depending on the type of issue - in other words, "Reopen" is a transition in most of our workflows, but it has a different ID in each.  Because of this, I can't set up the auto transition listener properly because it's looking for a single action ID.

How can I solve this problem?

Thanks!

Sameera Shaakun2 · Answer

Changing transition IDs should be OK. But don't overuse it. Do it only when required. If you have workflow-related plugins like Behaviours installed, changing some transition IDs may affect the plugin's functionality.

Regarding step IDs, each step ID represents a Status (global) in JIRA. Therefore I don't think it's a good idea to change step IDs. In your case you don't need to mess with them. :)

Be sure to take a backup of your workflow before performing any sort of modification to it.

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And don't be scared to modify workflow XML. :) :)

Greg Sommerville · Answer

OK, so I can edit the numbers of my transitions, but stay away from the step IDs.

Is that true if I'm not dealing with common actions?  Let's say I just go in and edit the transition IDs for normal actions (not common, not global).  Will that be OK?

Sameera Shaakun2 · Answer

Oops... sorry. My understanding of global transitions was wrong. Please take whatever I've written below 'Or else...' as the answer. :) I just went through a workflow XML where a common action is used. It shouldn't be a problem to change the action ID, but you have to change it everywhere. Here's how common action should begin, And here's how it should be reused. What you shouldn't mess with is step IDs.