is there a way to prevent users from adding SD features to their regular JIRA projects? (they use "Enable Service Desk" in the project admin area).
Uncontrolled addition of these quickly pollutes "Help Desk" portal and turns into SD chaos.
Is there way to only allow system admins to add new SD projects?
thanks!
using SD 2.3.4 - I poked around in add-on modules, but it does not seem to be documented -> what to disable there
UPDATE:
seeing the answers below - it is probably worth mentioning: we are still using the legacy licensing scheme when SD licenses were bought for the entire JIRA population.
So - designating "agents" is most likely not enabled