Any reference for documentaion regarding customizing JIRA as a service , reporters will have access only to their reported issues.
For the first half of your question, lmgtfy - http://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System
The second half, about the reporters permissions, is not mentioned on those pages, but it's here at http://confluence.atlassian.com/display/JIRA/Current+Reporter+Browse+Project+Permission
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