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How to update resolutions.

Jennifer Yin1

I added a new status to our workflow, but now the resolution doesn't update when I move it to "Done".

Accepted answers

Nic Brough -Adaptavist-

You need to make sure your workflow has post-functions that set the resolution

All comments

Nic Brough -Adaptavist-

You need to make sure your workflow has post-functions that set the resolution

Jennifer Yin1

Hi there,

Thanks for the help here. I thought I just updated the post functions and it looks like they still say unresolved. sad

Peter Bengov

Hi Jennifer,

If I understand the question correctly, you should be able to use Script Runner's Bulk Fix Resolutions to change a resolution for a closed ticket.

See some more data here: https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts

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