"Zero Sized Reply" error when creating a JIRA ticket

Mary Kingston

Hi,

One of our Customer's has reported intermittent issues when trying to create a JIRA ticket on our system.The following is what they have reported:

When submitting new ticket, following error was returned by our proxy:
The same happened last week to Michal Lehotsky, then he succeeded to submitt the form.

ERROR
The requested URL could not be retrieved

While trying to retrieve the URL: http://jira.openet.com/secure/CreateIssueDetails.jspa

The following error was encountered:

Zero Sized Reply

Squid did not receive any data for this request.

I'm thinking this is most likely some kind of internal firewall/network or browser type issue specific to this Customer as we haven't received similar reports from other Customers.

Has anyone come across this before?

Many thanks

Mary

Mary Kingston

I checked with our IT team who came back with the following:

The Orange team, probably has a SQUID proxy in their office.
And it’s their own proxy settings issues, nothing related to our infrastructure.
Refer more here: http://wiki.squid-cache.org/SquidFaq/TroubleShooting#Why_do_I_sometimes_get_.22Zero_Sized_Reply.22.3F

None of our other Customers have reported such an issue so we strongly suspect this is specific to their setup.

Thanks for your response Richie :-)