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Can't find Gliffy admin, can't find list of installed Jira add-on's, can't get to Gliffy, ??????

Richard Grossma1

I had 30 minutes to move a Gliffy diagram from my independent Gliffy account and move it to the Gliffy Add-on for our team Jira account.

Can't find list of INSTALLED add-on's in the dashboard.

When I click on Gliffy then MANAGE I get nothing but a display showing the add-on version.

I can't see how to get to Gliffy from our Jira dashboard.

30 minutes is up... hopefully when I get back Monday there will be an answer here, unless everyone's away for the weekend.

Accepted answers

Justin Alex Paramanandan

Heya Richard,

If you would like to find the plugin settings, you can do so by navigating to Administration > Plugins section. If you're using OnDemand, the steps to access the plugins section is a bit more complex.

I believe that you would like to copy the diagram from your online Gliffy account to your JIRA; you can export the diagram as a Gliffy XML file and:

Browse to the JIRA issue that you'd like to add the Gliffy Diagram to.
Click More Actions > Add/Edit Gliffy Diagram.
Click New Document > Add File as a Template.
Browse for the file and Click Create Document.

This has been outlined here: Copy Diagram from Gliffy Online for use in JIRA.

All comments

Richard Grossma1

By the way, the Atlassian guys need to get this book ASAP: "Don't Make Me Think" - it's about how to not drive away users by forcing them to invest time and effort to figure out your interface.

And I do realize this is not a support site but just a community forum, at least I *think* tha's what it is since Atlassian doesn't really say this clearly, but I can't find any place to get support or "answers" except here.

Justin Alex Paramanandan

Heya Richard,

I believe that you would like to copy the diagram from your online Gliffy account to your JIRA; you can export the diagram as a Gliffy XML file and:

Browse to the JIRA issue that you'd like to add the Gliffy Diagram to.
Click More Actions > Add/Edit Gliffy Diagram.
Click New Document > Add File as a Template.
Browse for the file and Click Create Document.

This has been outlined here: Copy Diagram from Gliffy Online for use in JIRA.

Richard Grossma1

Thanks Justin. I've accepted your answer.

Justin Alex Paramanandan

You're most welcome, Richard!

KatyK

Hi Richard, if you haven't already received a resolution I would recommend reading through Gliffy's Support Forums: support.gliffy.com or contact support@gliffy.com directly

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