Add gadget in Jira loads forever

Question

All of a sudden, the 'add gadget' dialog fails to load in our Jira environment (Jira 4.3). When clicking the Add gadget link, the spinner shows up but the dialog is never shown.

The log files of jira show nothing in particular that I could relate to this issue. But in the browser (Chrome) I can see that the following file fails to load: rest/config/1.0/directory.json

Does anybody have a clue what can be wrong?

Sander Brienen [Avisi] · Answer

There seems to be a larger issue with this: https://jira.atlassian.com/browse/JRA-24979

Sander Brienen [Avisi] · Answer

No, unfortunately, I cannot do that. It is our policy to keep servers from accessing the public domain.

grundic · Answer

Can you try to enable direct connection? I'm not shure, but I think Universal Plugin Manager can't work without it :-/ But it's just a assumption