HP QC JAM Plugin Connection Loss

Question

Our JIRA connects to HPQC  using JAM Plugin - this is the error message - any pointers ? We have a PROD instance of JIRA already connected and running - this is our future prod instance that we are testing/evaluating

2013-09-03 04:02:02,630 QuartzWorker-1 ERROR ServiceRunner    Mercury Service [go2group.jira.services.MercuryService] [JIRA -> QC] Soap service connection is down, skip retry issue create2013-09-03 04:04:02,626 QuartzWorker-0 ERROR ServiceRunner    Mercury Service

OneThousand · Accepted Answer

Sorry for the delay, this has been resolved with a firewall rule to allow proxy routing