nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Visibility to SLA on Tickets

Clyde Moseley

Is visibility of the SLA field on tickets and in Issue Navigator in JIRA limited to Agents? It seems that way.

Accepted answers

Jobin Kuruvilla [Adaptavist]

Yes, unless you grant the customers access to JIRA itself. That will need a JIRA license though.

All comments

Jobin Kuruvilla [Adaptavist]

Yes, unless you grant the customers access to JIRA itself. That will need a JIRA license though.

Clyde Moseley

what about internal users which are jira-users but not agents?

Kinsey

I have the same question...can you allow JIRA users to view SLA without being Service Desk agents?

Jack Brickey

internal users can certainly can be provided full browse permissions. Customer cannot.