How do I get support for our licensed Confluence server being down?

Question

Server has been great for 2 months. This morning error 500's. Restarted system but same. 
No Confluence Admin or system changes, only users reading.
Need support.

Nic Brough -Adaptavist- · Answer

Well, no, we are not support and you did not give us much to work with.  You should have raised the support issue as soon as you could, and had a response in a few hours (not even my trivial support requests have gone more than 36 hours without an atlassian response, even if it was just "can we have logs". And server-down is subject to a much higher SLA. ).  I would contact sales at support dot atlassian dot com, quoting the support issue number and your SEN to see if they can track down what went wrong with your request

Beau Bramlett · Answer

No response to this back in mid-May.

Opened another ticket explicitly for the issue. No response for days. We restored the entire server to fix the issue. No RCA, Confluence seems unstable from client end Error 500's to the server itself.

Nic Brough -Adaptavist- · Answer

Raise a support request at support.atlassian.com

And/or read your log files to see what has gone wrong.