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Jira service desk request creation through email did not add request participants from cc'ed users which is an expected behavior

Atlassian Admin [Zynga]

Jira service desk request creation through email channel did not add request participants from cc'ed users which is an expected behavior. Any reason for this not to work?

Accepted answers

Meck

It does that. But the cc needs be as customer list. If this not work... maybe, it's a bug.

Regards,

Lameck.

All comments

Meck

It does that. But the cc needs be as customer list. If this not work... maybe, it's a bug.

Regards,

Lameck.

Atlassian Admin [Zynga]

Hi Lameck, Yes, we have a group assigned to the customer's role and the user cc'ed is part of the group.

Thanks.

Meck

It's very weird. You should open a ticket for Atlassian Support. Maybe it's a bug.

Atlassian Admin [Zynga]

Thanks Lameck. Found the issue and it was due to a workflow postfunction. Thanks for your help!