Users are unable to transition or change the state of tickets

Question

When users try to transition tickets, the application hangs and will produce this error message

The JIRA server could not be contacted. This may be a temporary glitch or the server may be down.

Close this dialog and press refresh in your browser

This is only occurring on the transition of tickets.

Ramiro P · Answer

Could be a problem with one of your plugins like here:

https://answers.atlassian.com/questions/89691/workflow-condition-is-not-working

Check there and also check if all of them are updated and compatible.

Tansu Kahyaoglu · Answer

Have you tried this solution: https://confluence.atlassian.com/display/JIRAKB/Unable+to+Transition+Issues+after+JIRA+Upgrade+Due+to+JIRA+Suite+Utilities+Plugin

J. Caldwell · Answer

Did you check your workflow? You may have a loop of sometime.

You can turn up the logging on the instance and see more content generated in the atlassian logs.