User can create issue even when required field is empty

Question

User are allowed to create issue even when they have NOT provided values for few required field. The required fields are

* Drop down list of values

* Select List

* I have checked the history - everything is ok

* I personally tested this and Jira will not allow me to do so

* The issue is not always

* I have no weired settings in workflow - which might purge the values - as few ticekts do have the values when provided durinig issue creation

One pattern I have noted it

* When the values are missing - I do see that few other fields are also missing values that have been provided

Now my questions is

- How do I start troubleshooting this - is there any logging option available to see what is happening when the issue is created

- Waiting for your other expert suggestions too

- am running Jira 3.13.4 - so wanted to check here before going to Atlassian Support

Srini Srini · Answer

Will do that, have to wait till Monday as the users have to start entering issues.

-Srini

Jobin Kuruvilla [Adaptavist] · Answer

There is definitely weird going on. The first step will be to find a scenario that can reproduce the issue all the time. If you can do that, you can may be turn DEBUG on at root level and see what is going on!

I am guessing you are not seeing any errors when this happen?

Srini Srini · Answer

It happens when using UI of Jira and not always