JIRA failed to start

Question

I am trying to upgrade to 4.3.3 from 4.2.2 and keep getting the following error:

JIRA Startup Failed You cannot access JIRA at present. Look at the table below to identify the reasons   Description   The following plugins are required by JIRA, but have not been started:   * Gadget Directory Plugin (com.atlassian.gadgets.directory) * Atlassian OAuth Admin Plugin (com.atlassian.oauth.admin) * Embedded Gadgets Plugin (com.atlassian.gadgets.embedded) * Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard) * JIRA Gadgets Plugin (com.atlassian.jira.gadgets) * Atlassian REST - Module Types (com.atlassian.plugins.rest.atlassian-rest-module) * FishEye Plugin (com.atlassian.jirafisheyeplugin) * Gadget Spec Publisher Plugin (com.atlassian.gadgets.publisher) * JIRA REST Plugin (com.atlassian.jira.rest) * Atlassian OAuth Service Provider Plugin (com.atlassian.oauth.serviceprovider) * Opensocial Plugin (com.atlassian.gadgets.opensocial)

Radu Dumitriu · Answer

Look in the JIRA_HOME/logs directory, you should have a file named "atlassian-jira.log". Please post relevant exceptions after startup (including the "caused by")

Jeff Hall · Answer

No, I tried this and still have the same error.

justindowning · Answer

Try this:

* Stop JIRA
* In the JIRA_HOME directory, delete the directories JIRA_HOME/plugins/.osgi-plugins and JIRA_HOME/plugins/.bundled-plugins
* Start JIRA